BOOK NOW
ANNUAL CONFERENCE 2019
3rd October • The St Botolph Building 138 Houndsditch, London

PROGRAMME


09:00   REGISTRATION AND REFRESHMENTS
09:45   WELCOME TO CONFERENCE
    Conference Chair
Yashmin Mistry - JPC Law
10:00   Reform and retirement housing
  • Current initiatives
  • Challenges to retirement sector
  • Timeframes
  • Preparing for change
    Justin Bates – Landmark Chambers
10:40   The Retirement Sector – Rent, Purchase or Lease?
  • Different products
  • Service expectations
  • Innovation
  • Legacy issues
    Jeff Platt - S20 Limited
Philip Schmid - JLL
11:25   MORNING BREAK
11:40   The Power of Social Media
  • Aiding communication
  • Managing dis-satisfaction
  • Improving services
  • Digital inclusion
    Tara Dulake - Oracle Group
12:15   Regulation – The challenges
  • Latest proposals
  • The role of Qualifications
    Andrew Bulmer - CEO IRPM
12:45   Lunch
13:30   Appreciating how others see the world
  • The importance of eye health
  • The impact of sight problems on lifestyle
    Paul Chapman-Hatchett - Complete Community Care
13:45   Keynote Sessions
    Ian Donaghy – Speaker, Trainer and Author
14:30   Dealing with complaints
  • Developing processes
  • Engaging customers
  • Improving services through complaints
  • Vexatious complaints and complainants
    Katrine Sporle - Property Ombudsman
Louise Thompson- TPAS
15:10   Afternoon Break
15:20   Case Law update
    Siobhan McGrath – President FTT
16:00   Panel session – Any questions?
    Alan Wake – CEO NLG

Siobhan McGrath – President FTT

Jeff Platt – S20 limited

Andrew Bulmer – CEO IRPM

Dr Shaun Lundy - Technical Director 4site Consulting & Visiting Scholar University of Greenwich
16:30   Chair to Close
    Conference Chair - Yashmin Mistry JPC Law


THE ARHM 2019 CONFERENCE IS SPONSORED & SUPPORTED BY

ARHM Conference
ARHM Conference Supported by Cast