3rd October • The St Botolph Building 138 Houndsditch, London


Ian Donaghy
Ian Donaghy, Author, Innovator and Speaker

"Big" Ian Donaghy has a varied CV that includes roles as Bouncer, Special school teacher, Successful musician, Author, Innovator and Speaker. Now at just under 17 stone (the lowest since the days of Wham he claims) he sometimes misses the additional 12 stone he used to carry around, particularly on cold days.

Writer of the books DEAR DEMENTIA and THE MISSING PEACE, he has also developed initiatives such as "Xmas Presence" to combat loneliness in older people at Christmas. He also created "A Night to Remember" – the UKs largest musical event to raise awareness of Dementia. He has developed a free campaign #Dementiaisateamgame which has involved the likes of the Hairy Bikers, Barry Mcguigan & Frank Lampard

Ian won the Innovation in Dementia Care Award 2018 and is a previous Care trainer of the year.

Father of two, husband of one. He describes himself as a dreadful businessman but canny bloke who likes to help people help people.

Justin Bates
Justin Bates, Landmark Chambers

Justin is a barrister at Landmark Chambers. He is the Deputy Editor of the Encyclopedia of Housing Law and the co-author of Leasehold Disputes, amongst various other publications. The legal directories say that there is"…no one better for service charge disputes…" and he is "widely recognised as one of the best of his generation."

Louise Thompson
Louise Thompson , Head of Business Services, TPAS

Louise is an experienced Housing professional specialising in tenant empowerment. She holds a post graduate qualification in Housing Studies, and has worked for over twenty five years in the Local Authority and Housing Association sectors.
Louise joined Tpas as the Head of Business Services in 2017, and is responsible for training, membership and partnerships.
She is passionate about tenant empowerment, and is a strong believer in collaboration and effective partnership working between tenants, communities, housing providers, contractors and government.

Jeff Platt
Jeff Platt, Managing Director, Section 20 Ltd

Jeff is Managing Director of Section20 Ltd; leasehold consultants to both the public and private sectors. Jeff has been heavily involved in developing professional qualifications, examinations and training within the long leasehold sector. He is the lead author of the Property Management Chapter of the RICS UK Residential Property Standards ('the blue book') and the RICS Guidance: Managing mixed use developments. Jeff is also a Member of the First Tier Tribunal (Property Chamber).

Siobhan McGrath
Siobhan McGrath, President of the First-Tier Tribunal Property Chamber

Judge Siobhan McGrath was appointed as President in July 2013. She was previously the Acting President prior to the Chamber becoming part of the unified tribunal structure. She was called to the Bar in 1982 and appointed as a part-time chairman of Social Security Tribunals in 1996. Between 2000 and 2013 she was the Senior President of the Residential Property Tribunal Service. Since 2010 she has been a Recorder in civil and chancery jurisdictions. She is also a judge of the Upper Tribunal Lands and Tax and Chancery Chambers.

Andrew Bulmer BSc FRICS FIRPM
Andrew Bulmer BSc FRICS FIRPM, CEO, Institute of Residential Property Management

A Fellow of the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2011. Andrew was UK Residential Director at RICS from 2013-2016, before taking the CEO role at IRPM, the UK's leading provider of professional qualifications and learning in the leasehold management and Build-to-Rent sectors. Andrew is passionate about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Katrine Sporle
Katrine Sporle, The Property Ombudsman

Katrine Sporle CBE took up her current post as The Property Ombudsman on 1st November 2015. Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales (2003-2011), which involved being responsible for all aspects of the Government Executive Agency, 1000 members of staff and a £60m budget.

Prior to that, Katrine was Chief Executive of Basingstoke and Deane Borough Council for eight years. She provided inspirational leadership to develop the potential of the Borough as a whole, gaining a reputation for economic, cultural and social success.

Alan Wake
Alan Wake, Cast Consultants

Alan specialises in Leasehold Training and Consultancy within the Public Sector. He is Co-Founder and Chief Executive of the National Leasehold Group, a large networking group for Leasehold professionals in Housing Associations. Alan is involved in a number of cross sector initiatives with the aim of improving standards and education in property management. A Fellow of the Institute of Residential Property Management, Alan is a regular speaker at conferences and an Honorary Consultant for the Federation of Private Residents Associations.

Yashmin Mistry
Yashmin Mistry, Head of Property Practice Group, JPC Law

An award winning, sole female equity partner at JPC, Yashmin Mistry has been noted as a "Recognised Expert" in the Legal 500 bibles for 2015 and 2016.

Her reputation as a leading Leasehold Enfranchisement and Landlord & Tenant expert has led to Yashmin twice being voted "Solicitor of the Year" (2011 and 2015) at the News on the Block Enfranchisement Awards as well as previously achieved accolades including "Young Professional of the Year" and "Regional Solicitor of the Year". Yashmin was also short listed for 2011's "Asian Woman of the Year" and 2016's "Women in Law".

An Honorary Legal Consultant for the FPRA (the Federation of Private Resident's Association), Yashmin has also been invited to join the committees of "ALEP" (Association of Leasehold Enfranchisement Practitioners) and "ARHM" (Association of Residential Housing Managers) within the last 12 months.

Yashmin's career to date has seen her gain recognition as an industry expert in the technically complex area of leasehold law, particularly collective enfranchisement and right to manage cases. Her involvement in this niche area of law has seen her involved in ground breaking cases such as Daejan Investments v Benson and Rosslyn Tenants Association v Winstonworth; both outcomes leading to amendments in the law.

Paul Chapman-Hatchett
Paul Chapman-Hatchett BSc (Hons) MC Optom MBA, Founder & Managing Director Complete Community Care

Paul is the Founder and Director of Community Care Opticians, which originally started at in Surrey back in 1994. Due to ever increasing demand further branches have opened across the UK. Community Care Opticians provide high quality, person centred eye care to individuals who struggle to get out to high street opticians.

Key areas of special interest include:

  • Dry Eye Specialist Training
  • Low Vision Aid
  • Safeguarding Adults Training
  • Dementia Awareness Training
  • First Aid Training

Tara Dulake
Tara Dulake, Digital Marketing Director, The Oracle Group

Tara is the Digital Marketing Director at The Oracle Group, a leading marketing communications agency that focuses on all aspects of property marketing.

Tara creates and implements best practice SEO, Paid Search and Social Media tactics across integrated marketing campaigns for clients across the property sector.

Working on award winning social media campaigns, delivering social media training and putting together strategies are just a few of her specialities.

Dr Shaun Lundy
Dr Shaun Lundy, Technical Director 4site Consulting & Visiting Scholar University of Greenwich

Shaun is a Chartered Safety and Health Practitioner and Chartered Building Engineer with over 25 years of experience. Shaun leads a team of advisors and surveyors providing risk management services across the property management sector. In addition to his day job as Technical Director at 4site Shaun is a visiting Scholar at the University of Greenwich, a member of ARMA and IRPM health and safety committees, a member of the HSE Myth Buster Challenge Panel, and a Member of the Policy and Standards Committee at the Institution of Occupational Safety & Health. Shaun's research interests include leadership, education and competence in health, safety and fire practice.

Philip Schmid
Philip Schmid , Director - Living Capital Markets - Healthcare, JLL

Phil is a Director within JLL's Living Capital Markets team, leading on investment into the UK healthcare markets. With almost 15 years' experience advising on and transacting retirement and healthcare backed real estate assets and businesses across the UK, he has been involved in some of the markets key new investments in recent years including the sale of Retirement Villages to AX-IM and the entrance of Aedifica into the UK market. A passionate specialist in retirement housing and adult social care related assets, he has worked extensively with operators and investors looking to move into the sector or grow their exposure.


ARHM Conference
ARHM Conference Supported by Cast